BillPay outage: how to pay your water bill
Oct 29, 2026
Riverina Water is aware that Australia Post BillPay is currently experiencing a service outage, and customers are unable to pay their water bill over the phone using BillPay (131 816).
This issue is affecting all BillPay phone payments nationally and is being managed by Australia Post. We apologise for any inconvenience.
How can I pay my bill?
Refer to the bottom front page of your water account for other payment options, or visit rwcc.nsw.gov.au/paymentoptions
Other ways to pay include:
- Online via our customer portal: my.rwcc.nsw.gov.au/guest-payment
- BPAY
- Australia Post BillPay online, or in-store at any Australia Post Shop or Post Office
- In person at our customer service centre, 91 Hammond Avenue, Wagga Wagga (weekdays 8am–4.30pm)
- By post, sending a cheque with the tear-off payment slip to PO Box 456, Wagga Wagga
I need more time to pay my bill
If the Australia Post BillPay outage has meant you haven’t been able to pay your water bill by the due date, please contact our team in person, via support@rwcc.nsw.gov.au or 6922 0608 for an extension or any other help we can offer.
When will the service be back online?
We’ll provide further updates on our website and social media platforms as they become available from Australia Post.