Office closure - Friday January 23

Jan 16, 2026

Our offices are closed from 4.30pm, Thursday 22 January and will reopen at 8am on Tuesday, January 27 2026.

For all urgent water issues, you can call us on 6922 0608 at any time, day or night. 

If you have a general enquiry or want to contact us on another matter, you can:

• Email us at support@rwcc.nsw.gov.au
• Call us back from Tuesday 27 January 2026
• Use our online forms for various requests such as refunds, direct debits and more

We'll get back to you following the reopening of our administration offices on 27 January. 

You can access our self-service portal at anytime to check your balance, view your bill and more. Learn more or find out how to register for the customer portal here.