2025/26 Customer Satisfaction Survey
Every year we ask the people we serve how we're doing - the wins, the trends, and opportunities to improve.
We asked customers how they feel about Riverina Water as an organisation - not just the water, but the trust, reputation and overall satisfaction behind it. Scores are out of 10.
This year we moved from a 5-point to a 10-point scale, giving a more detailed picture and letting us compare with other water utilities. Here's how we read the results:
For customers who contacted us in the past year, here's how every part of our service was rated, from highest to lowest.
Supply reliability has been our strongest result every single year we've run this survey.
Victorian water utilities run a similar 10-point survey, which gives us a chance to see how we measure up against comparable regional utilities.*
Ranked by importance to customers, scored out of 5.
We asked you what you know about your water supply.
How well customers feel they understand their water supply
When asked to describe their water supply in their own words
"Our drinking water comes from bores or the Murrumbidgee River. Riverina Water treats it to ensure it's safe to drink, before distributing it through a network of reservoirs and water mains."
Beyond the scores, customers told us what's working and what they'd like to see.
Very happy with the reliable service given.
